Jessie Zhang

IT Technical Support July 2022 - Present

Experience

Jessie serves as a Level 1 technical support representative at Driver Easy. In her role, she handles initial customer inquiries, particularly those related to payments and subscriptions. For more complex technical issues, she collects all essential details before passing the ticket along to our Level 2 technical support team.

`Super Easy & Easeware`

Super Easy is a brand under Easeware, guided by the brand philosophy of “Simplifying Technology for Your Life.” Our team of experts conducts extensive research to explain every complex product and technology in a simple way, so that everyone can benefit from quality technology.

Millions of people around the world trust Easeware

Super Easy is the sister brand to Driver Easy, an Easeware product trusted by over 3 million users. As designers of these products, we recognize that the intricacies of technology often deter many from embracing its advantages. To explain everything in a clear, simple way, we launched our Windows Knowledge Base in 2014 (focused on resolving common Windows issues) and Super Easy in 2018 (covering a wider range of tech topics). Over the years, we have accumulated extensive writing experience. Among us, you’ll find Microsoft-certified experts and passionate enthusiasts from various domains, allowing our contents to cover a wide array of tech topics